Comments, Compliments & Complaints
Giving us your feedback
We want to hear your comments, compliments and complaints about our service.
The easiest way to send us your feedback is via our online contact form
What can I do if I am unhappy about your service?
We'll make sure your complaints are resolved quickly. When you make a complaint we'll listen to you and take responsibility for finding a solution. We can only fix it if we know about it - please tell us right away if you're unhappy with our service.
Your comments, suggestions and feedback help us improve our service
Please tell us what you think, so we can make improvements and deliver a service that you'd be happy to recommend.
Please tell us if you've received great service!
We like to know when we're doing things right, so please let us know when you have a positive experience of our service. We'll pass your compliment to the relevant staff member and share it as a great example.
How to send us your feedback
There are a number of ways to send your feedback to us:
We'll respond within 10 working days and let you know what we plan to do as a result.
Our Complaints Resolution Policy explains our approach in more detail.
What can I do if you're unable to sort out my complaint?
The Housing Ombudsman can give you advice if you feel we've not dealt with your complaint properly. They normally expect you to have gone through all the stages of our formal complaints process.