Repair responsibilities

repair-responsibilities-(1).jpgWe'll keep the structure and outside of your home in a reasonable state of repair.

In return, you mustn't neglect or damage your home and are responsible for keeping it well decorated.

A full list of our responsibilities can be found below.

If you need to report a repair for something that we are responsible for, the quickest and easiest way to do this is through MyAccount, our online service for residents.

To report repairs about your gas heating system or hot water supply, please contact our contractors directly. Click here to find your local contractor for heating repairs

Our repair responsibilities

We must keep the structure and outside of your home in a reasonable state of repair and in proper working order.

This includes:

• Drains, gutters, outside pipes and the roof
• Outside walls, outside doors, window sills, window catches, sash cords and window frames, including  
  any painting and decorating needed outside
• Inside walls, floors, ceilings, door frames, but not painting and decorating inside
• Chimneys, chimney stacks and flues, but not including chimney sweeping
• Front paths, steps or other access points we own
• Garages and stores that are part of the property
• Boundary walls and fences, but not those you share with neighbours.

We must keep in working order any installations we've provided for supplying water, gas or electricity, and for heating, hot water and sanitation.

This includes:

• Basins, sinks, baths, toilets, flushing systems and waste pipes, but not plugs, chains or toilet seats
• Electric wiring, including sockets and switches,
• Central-heating systems, gas and water pipes, water heaters, showers and storage heaters, fireplaces and
  fires that we've fitted.

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Your repair responsibilities

You're responsible for:

• Replacing locks and lost keys
• Replacing doorknobs, letterboxes and other door furniture 
• Replacing broken toilet seats
• Unblocking sinks, baths and toilets
• Replacing sink and bath plugs and chains
• Replacing electrical plugs and fuses
• Replacing light bulbs and fluorescent strips (except in shared areas like stairwells in blocks of flats)
• Filling minor cracks in plaster
• Repairing paths in your own garden
• Repairing and replacing fences you share with neighbours
• Sweeping chimneys
• Testing smoke alarms in line with manufacturers' instructions, and replacing their batteries
• Replacing washing lines (unless they're shared) 
• Repairing items you've installed yourself
• Repairing your own electrical appliances
• Repairing TV aerials (unless they're shared)
• Interior doors, handles and hinges inside the property, and cupboard catches
• Fixtures or fittings you've provided, including extra security measures, and alterations
• Keeping your home in a good decorative condition
• Taking reasonable care of all specialist adaptation equipment.

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How we can help

Have a look at our Money advice page if you are considering borrowing money to improve your home.

Also you can be part of a team that monitors the performance of our Repairs and Asset Management Teams. You’ll be making sure they deliver an excellent repairs service.
Find out more!

Or you could influence how our new homes look. You don’t have to have a background in design or development… all you need is an opinion.

Your views will really shape how our homes look in the future.
Find out more!


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