Preventing and tackling anti social behaviour (ASB) is a priority for us.
We treat compensation claims as complaints. If our service fails we'll investigate.
We want to hear any compliments, comments or complaints about our service.
We can give you advice on equipment and adaptations available to you.
As your landlord, we legally have to carry out a gas safety inspection each year.
We've a number of housing schemes specifically designed for older adults.
This leaflet outlines how the right to acquire scheme works
Details of repairs and maintenance, including your responsibilities.
The Estate Service Standards ensure we're meeting the needs of residents.
We're committed to delivering value for money. Here's our Value For Money (VFM) report for 2015/16.
Please see the minutes of our Residents' Council on this page
We publish details every quarter of all items of spending over £500
Here's all of our Financial Statements from 2010 to 2016.
Here's our interactive 2014/15 Annual Review for residents and stakeholders.
Here are the minutes from our Area Panels, covering London, Kent and Sussex.
We introduce our Strategic Board and Strategic Executive Team.
Water leaks can cause a great deal of damage and should be treated as quickly as possible.
We've information about how you can extend your lease by our informal procedure.
Here's a guide for home owners about fences and boundaries.
Information about carrying out improvement works to your home.
We've a list of qualified valuers and solicitors who work on shared ownership.
We've useful guidance for leaseholders about loft conversions in leasehold flats.
You can click here to download a leaseholder intention form (staircasing).
Here’s our handy leaflet which features our tips for cleaning mould.
Decided you might like to staircase (what we call buying more shares in your home)?
Suppliers help us deliver excellent customer services to our residents.
My Home is a contents insurance scheme run by Thistle Tenant Risks.
Handy guides on how to save money on bills and manage energy costs.
Our Customer Experience Statement explains how we'll support you.
Welcome to your local edition of news&views. Why not take five minutes, pour yourself a cold drink and have a read.
Our Digital Inclusion Statement explains how we can support you.
This leaflet provides information about the changes to tenancy conditions.
Welcome to your news round up for your local areas.
Read our Modern Slavery Statement here.
Read our retirement housing service standards guide here.
We update investors regularly on the financial and operational performance of the business. Read our recent updates here.
This booklet offers some useful information about Shared Ownership.
If you suspect a tenant is committing tenancy fraud, report it! Read here to find out how.
Read our guide on the permanent support we provide you when your property requires significant repairs.
Read our guide on the temporary support we provide you when your property requires significant repairs.
Read this leaflet for general information about our proposed plans with Viridian Housing.
This leaflet as it has important information about our plans to form a partnership with another housing association – Viridian Housing.
Find out how you can use MyAccount, our new online service to check your rent balance, report repairs, update your details and much more.
Read our complaints resolution procedure here.
Our Money Matters Team are here to make sure you are managing your money, getting the best deals and benefits you are entitled to.
Read our fencing standards here.
A guide on how different social landlords have dealt with Universal Credit.
This handbook contains information you'll need as a member of our governance structure.
Read our Scrutiny review of the equipment and adaptions service carried out by our Residents' Council here.
This is a building insurance document for Chater House residents only.
Our Annual Review celebrates how residents and staff have worked together to help us deliver the best performance results of any large landlord in the UK.
We've a list of ways you can pay your rent and useful contacts.
Admin charges are charges for services which are individual to a leaseholder.
If you're one of our Mystery Shoppers you can provide us with your feedback through our online service MyAccount.
If you're looking to move home there are a number of options available to you, all outlined in our Housing Options booklet.
This is a Policy Schedule document for our leaseholders.
This document is for the leaseholders who pay us to insure their properties under a block insurance scheme and outlines what the insurance policy covers.
We've a leaflet offering our help following the death of a leaseholder.
We'll take action against those causing harassment and racist behaviour.
Here are the minutes from RAMP, covering London, Kent and Sussex.